FAQ & Order Tracking
ORDER STATUS & RETURNS
How Do I Track My Order?
Domestic shipments usually submit a tracking number to us within 1-3 days after shipping. We will then email you the tracking information once the shipper has given it to us.
In our experience, international order tracking can be unreliable with long periods of no updates and submission delays which generally leave our customers frustrated. Due to this we don’t give out tracking links straight away although all orders do come with international tracking and we can supply this for your order on request.
I placed an order but haven't received shipping information yet?
Customer orders are generally processed in 1-3 business days upon which there may be time between postal scannings especially on international shipping. We have found international tracking to be quite delayed and incorrect. It usually takes 5-7 days for tracking information to start to come up.
If you have not yet received tracking information after the initial processing time stated above, please email: email@example.com
**NOTE: To expedite the communication process, please title your email with your first and last name, and your order number.
Do I need an account to place an order?
No you do not need to create an account to make an order, simply checkout as a guest, but we do require you to checkout with the email address associated with your Paypal account.
Which methods of payment do you accept?
The methods of payment we accept are Bank Deposit, or PayPal via email invoice.
|**NOTE: If you choose to pay with Paypal, all you need to do is enter the email address associated with your Paypal account when you check out. Then, we will send you a Paypal invoice via the email you provided. You can pay the invoice with any debit or credit card accepted by Paypal, or you can pay with Paypal Credit, or your Paypal Wallet.|
Are my payment details safe?
Yes all orders are processed through PayPal or our stores secured Bank Deposit system. Our store is hosted by Shopify, every page uses SSL encryption to ensure your data is protected. We also respect your data privacy by only collecting the personal information necessary to complete your order, it is then kept encrypted only for our records and is never sold.
If you choose to checkout through a Paypal invoice, we will never have access to anything other than the email associated with your Paypal account.
I just got an email that states I received a refund. What does that mean?
This would indicate that your purchase has been refunded back into your account and it will take 1-5 business days to be credited back into your account.
Why was my order cancelled?
One may receive a refund for any of the following reasons:
- Some countries have legislative restrictions which means we cannot ship to said country.
- Your address is in invalid format
- The method of payment appeared as a high risk order.
Please contact us if you'd like to discuss cancellations at firstname.lastname@example.org
I placed an order but I haven’t received a confirmation email?
Send us a message us on our contact page and we will resend the confirmation email.
How Can I Cancel Or Change My Order?
If you would like to cancel or change your order please contact us within 48 hours. We are unable to cancel or change your order once it has already been sent to you.
How Can I Return a Product?
We offer a 14 day refund period from the time you receive your package, please read our full Refund Policy on our Store Policy page for more info. Please view our Returns Policy page for more information.
Who should I to contact if I have any queries?
If you have any issues or queries please don’t hesitate to contact us via the contact form.
All of our shipping and delivery times are estimated below. Please note that we try to be conservative with our estimations, but sometimes unexpected delays do occur, especially with international shipping.
Where do you ship?
We ship worldwide, but unfortunately there are some countries that have legislative restrictions which do not allow us to ship to them. Please do your own research prior to ordering.
We currently provide free worldwide shipping with all orders.
What Shipping Methods Are Available?
As we intend to keep shipping free for all orders and countries we don’t offer variable shipping methods. Our standard shipping method usually reaches you within 1-2 weeks. If you’d like your item super fast you can contact us for an express shipping quote.
Shipping & Delivery Details
Our store ships to all countries where CBD is legal with free standard shipping on all items sold in our online shop.
Estimated Delivery Time is between 7-60 days depending on delivery country and item size, larger items require longer delivery times. Some countries have varied customs processing times which will increase delivery times, shipping options are also limited for some countries. We always try to ship using an ePacket when we can for fast under 21 days worldwide shipping, however some countries don’t offer this as an option and so we have to use slower postage options which can stretch delivery times to 60 days. For some of our products we offer express postage as an extra cost however this can get expensive for large items across the globe.
Shipping times varies by location and item size. These are our estimates:
|LOCATION||*ESTIMATED SHIPPING TIME|
|United States||7-10 Business days|
|Canada, Europe||7-24 Business days|
|Australia, New Zealand||7-21 Business days|
|Mexico, South America||10-45 Business days|
Note: The delivery time mentioned above does not include order processing time that usually varies from 1 to 2 days.
**Please check the legality of our CBD products on your government website prior to ordering, the laws around CBD are changing rapidly from country to country, so do your research first!
The following cases should be taken into consideration regarding shipping times:
1. Weight and dimensions of package
2. Customs processing times
3. Freight options available to destination country
Please make sure your shipping address is correctly formatted for worldwide shipping as we can’t be liable for lost packages due to incorrect shipping addresses. Unless specified we ship to the address you placed in the checkout form.
We are unable to control or offer assistance in the customs process of your country as it is out of our reach. Different countries have different tax rules on imported goods and you may have to pay taxes or fees on the item to your customs office. As our products are generally items of less than $100 value this customs fee would be marginal if anything. If items are detained by your customs office after the shipment has left our base country, the buyer is responsible for clearance of the detained items which may involve taxes.